Fraudulent Chargeback Policy

The charge that will appear on YOUR CREDIT CARD STATEMENT will be “Power Pops”. If you place a chargeback with your credit card company (on purpose or by mistake) for any order that you placed and received, there will be a $75.00 research fee charged to your account upon receiving the chargeback by our merchant provider to cover our investigative expenses to prove that you did make the purchase. NO EXCEPTIONS WILL BE MADE - If you do not remember making the purchase - call the number on your statement next to the charge BEFORE calling your bank.

  Order Cancellation Policy

Please Follow These Simple Steps to Complete a Return Refund Request

1. Call our Customer Service Department at 1.866.248.4751 to obtain a Return Merchandise Authorization number
   (RMA) and mail your package(s) to the address that is on your invoice.
2. Write your reason for returning the product and the RMA number on the sales receipt you received with your order or a copy of the sales receipt.
3. The RMA number MUST be written underneath your return address at the top left of the package being returned.
4. Mail back the remaining product PROMPTLY in the products original packaging, the receipt stating the reason for the return and the Return Merchandise Number (RMA) to the address supplied to you by our customer service representative.
5. Returns that do not include the RMA number or are received at the improper address will be returned to the sender at the senders expense.

All orders are automatically uploaded to our secure merchant processor, which incurs fees. If you cancel your order BEFORE it has been shipped, you are ok. If you cancel your order AFTER it has been shipped, the Product Return Policy Information listed at the top of the page must be followed. Orders which are refused at delivery will be assessed all of the applicable fees - including the return fee, our incurred shipping fees and a 15% restocking fee.

2600 Bandolier Lane

Frisco, Tx 75034

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